Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 8.9 billion USD in 2021. Amway’s top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.

Purpose of the Role:

Amway Enterprise Solutions- Platform services department is looking for a IT System Analyst to play a key role in managing the ongoing projects and partnering with multiple Technology and strategic partners in managing the day-to-day Production Incidents. This position will be responsible to support and manage the ES-Platform driven projects in partnership with internal cross-functional and technology teams. The primary applications to support will include Finance applications within the Oracle E-Business Suite. Core activities will include Project execution, vendor governance with respect to Incident Resolution, Problem Management, Change Requests within the accepted SLE’s, scheduling weekly meetings, sending weekly project status updates, Incident Status and so on in multiple geographies

What you’ll do:

• Manage Enterprise Solution (ES) Order To Cash (OTC) Platform owned projects
• Responsible to share weekly status update on the ongoing projects and risks
• Manage Risk and Issue registers
• Partner with service desk for Major Incident activities
• Govern the Oracle EBS R12 in Finance modules issues on day to day operations
• Responsible for Level 2 and Level 3 Production Support assessment and resolution
• Responsible for Production Support framework for Incidents, Problems, Change Requests
• Maintain and publish metrics on support areas and identify improvement opportunities
• Continuous effort improving Incident and Problem Management process within the team and enhance productivity of the support operations
• Develops, implements and maintains a knowledge base system for Incident analysis, Root Cause Analysis, etc.
• Supports cross functional clients & multiple business disciplines on end-to-end solution design and testing to secure accurate data posting in Oracle EBS for markets
• Performs configurations and extensions to software in order to meet end user requirements
• Leads, manage simple to moderate complexity projects and programs independently
• Works closely with business users to provide timely resolution
• To be involved in any other tasks as and when assigned by Reporting Manager

What you’ll need:

• Bachelor’s Degree or master’s in computer science/ Information Technology
• A minimum of 3 years of experience developing solutions for Oracle E-Business Suite with hands-on experience in supporting Oracle Applications R12 e-Business Suite in Order Management and AR modules and business processes.
• Exposure to overall architecture of Oracle E-Business Suite and its interaction with other Oracle products
• Having exposure to Lean and Agile Methodology will be an added advantage
• Experience in engaging Oracle Support to research and resolve issues
• Certification in Oracle will be an added advantage
• Should be willing to work on weekends and Public Holidays, if any business need arises.
• Personal Attributes:
• Excellent written and oral communication skills
• Ability to take initiative to learn new concepts and technologies
• Demonstrate analytical thinking, organization skills and problem solving skills
• Excellent presentation and interpersonal skills
• Ability to work effectively in a multi-cultural environment
• Must be highly organized, self-starter and proven measurable experience with all aspects of system development lifecycle methodology
• Work with team leads in determining design approach and estimating/planning
• Maintain in-depth knowledge of standards, guidelines, industry trends and best practices across IT enterprise

What can you expect from us?

• Online recruitment process
• Hybrid Work model & Flexible Working Hours
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance after probation period
• Additional day off for your Birthday
• Additional two days off per year for voluntary activities of your choice
• Employee discount for high-quality Amway products
• Annual Bonus depending on the yearly company and individual performance
• Various portfolio of internal&external trainings: professional certifications, access to e-learning platform
• Language courses co-financed by us
• Possibility of growth inside of organization
• International team environment Relocation package for candidates outside Poland
• Numerous company events and office initiatives
• Family atmosphere with no formal dress-code
• Attractive office location in the heart of Krakow (High 5ive, Pawia street)

How to apply

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