Tasks:

As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Daily Activities:

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Soft Skills:

• Excellent communication and conversation skills (both verbal and written)
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• Ability to acquire new information quickly and the willingness to do so at all times
• Willingness to embrace the shift work environment

Requirements:

• Understanding of the IT environment and readiness to learn new processes and technologies
• Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
• ITIL knowledge would be an asset
• Availability to work shifts

Language Requirements:

• Good Language Proficiency in English (min. B1+) and German at a minimum B2 level.
• We also recruit for below languages: DUTCH, ITALIAN, SPANISH, ROMANIAN

BENEFIT package:

• Life insurance
• Private medical care
• MultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• Clear career path in a growing multinational organization