Overall Job Purpose

As the Wellbeing & Resiliency Partner, you will support the global operation with the wellbeing program. As a key member of the wider People Operations team, you will be responsible for the organisation and coordination of the wellbeing and engagement program. In collaboration with the Wellbeing & Resiliency Manager and internal stakeholders, you will develop and deliver programs to drive value and employee engagement. As the Wellbeing & Resiliency Partner, you will play an important role in leading a team of Wellbeing & Resilience Coordinators who support the global wellbeing & engagement program.

Duties and Responsibilities

Team Management

• Lead and manage the W&R Coordinators who manage the administrative, scheduling and insights generation aspects of the W&R program. The W&R Coordinators manage the counselling scheduling, session management, creating and managing reports and updating metrics.
• Conduct regular one to ones, team meetings and performance reviews.
• Responsible for managing team motivation and engagement for the coordinators and to support the W&R manager in overall team sense of purpose and engagement.

Program Governance

• Owner of internal processes and services such as online counselling service, new hire inductions, resource creation and leaver processes.
• Supports the W&R Manager to have a suite of Standard Operations Procedures for all aspects of the program.
• Management of team drives and inventories.

Program Promotion, Branding & Communications

• Develop and maintain W&R Program communication plan including creating resources, content and ongoing promotion of the program elements via different channels (booklets, website, direct comms, newsletters, in person group/training sessions).
• Act as liaison to the centralised Feel Good Program Agenda in terms of providing content for W&R related items that can apply to all lines of business.
• Collaborate with the Global Engagement Manager and coordinate in managing the monthly calendar for accounts including wellbeing resources, initiatives and events.
• Creating and delivering wellness workshops and training both virtually and in person.

Data and Analytics

• Responsible for managing the overall Majorel and client W&R survey process. This includes planning, scheduling, content review and completing in depth analysis, insights and trends. Data gathering and analysis to measure results and effectiveness of W&R program content and initiatives.
• Conduct and analyse quarterly surveys providing insights and trends. Data gathering and analysis to measure results and effectiveness of wellbeing programs and initiatives.
• Take measurable actions to monitor and increase program uptake, program impact, engagement, motivation and retention of employees

Reporting & Dashboard Management

• Manage and oversee client reporting requirements and internal Majorel reporting requirements.
• Develop and maintain a suite of dashboards for all aspects of the program in collaborations with the W&R Counsellors, Coordinators & WBI Team.

Stakeholder Engagement

• Engage with internal stakeholders as required to seek feedback for continuous improvement of W&R program offerings. This includes meeting with groups of employees, line management and other stakeholders such as TA, Training Ops, People Operations and Operations.
• Work with the W&R Manager to prepare client QBR information and data sets, attend meetings with external stakeholders as required to support and promote the W&R Program.

Program Deputy

• Deputy for W&R Manager during periods of leave and absence.
• Support W&R Manager with case management for cases that require immediate support onsite and liaising with People Operations.
• Manage ad-hoc requests for the program such as reports and resources.
• Creating and delivering wellness workshops and training both virtually and in person.

Required Qualifications & Experience

• HR or Psychology degree and/or experience and equivalent third level qualification would be favourable.
• People management and operational management experience would be favourable.
• Cross location management experience would be desirable.
• Fluency in written and spoken English is essential for this role.
• Excellent written and verbal communication skills with the ability to deliver clear messages.
• Flexible in a fast paced, changeable environment and can adapt quickly.
• Strong organisation, planning and prioritisation skills with the ability to manage several tasks at once.
• Proficient in Microsoft Office and gSuite
• Excellent analytical skills with the ability to identify trends and use data to provide solutions.
• Strong attention to detail to ensure information is complete and accurate.
• Ability to work on your own initiative to identify and solve problems using logic, judgement, and data and recommend solutions to achieve the desired organisational goal or outcome.
• Proven ability to develop and maintain effective relationships with others.
• Works collaboratively with others to accomplish team and organisation objectives.
• Ability to deliver effective presentations and training sessions to educate others on topics of organisational importance.
• Displays a high level of professional integrity and promotes conduct and behaviours consistent with company standards.

Competencies

• Understanding the Role
• Solutions Orientated
• Initiative
• Collaboration
• Organisational Commitment
• Resilience & Adaptability
• Stakeholder Management
• Information Gathering & Data Analysis
• Providing Direction
• Developing People
• Impact & Influence

Equal Opportunities at Majorel

Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law.

Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EXPLORE MAJOREL