About us and our team
Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place!
Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.
About your future role
As a Customer Care Agent you will be responsible for managing inquiries from SME-sized merchants. Your tasks will include handling emails, chats and calls from customers with either acquiring or technical products. We operate in several key CRM, ERP, and other customer-related systems, making proficiency in various IT systems advantageous.
Support We Provide:
- Transactions support
- Settlement reports
- Self-service portal usage
- Technical support on Terminals
- Invoice-related questions.
- Other customer concerns
Your key tasks and responsibilities are:
- Handling emails and tasks in multiple CRM systems
- Responding to customer inquiries in our inbox, assisting both internal and external departments
- Performing administrative tasks such as changing bank account details and updating company information
- Providing technical support to merchants with Card Terminals
- Supporting merchants with Acquirer agreements
What makes you the best person for this job?
Your personal qualifications include:
- Fluent Danish and English (speaking and writing)
- Strong communication skills, both verbal and written
- Team player, enthusiastic about delivering a great customer experience
- Capable of technical reporting of IT incidents
- Detail-oriented with a strong customer mindset
- Conscientious and persistent in obtaining valid customer information
- Organized with the ability to prioritize tasks
Competence and experience:
- Good cooperation skills with different stakeholders, both internal and external
- Excellent communication and collaboration skills
- Experience in customer service or contact centres with e-mail/task, Chat and call handling would be an asset
- Relevant work experience and knowledge of the fintech business area are a great benefit
- Knowledge of corporate structure, business forms, subscription rules, card companies’ credit policies, AML, KYC, GDPR, e-commerce law, guidelines for e-commerce, and general knowledge of internet commerce are a great benefit
Background and qualifications:
- Administrative background or experience with administrative tasks
- Experience with payment products and card services is beneficial but not required
- Proactive and diplomatic approach to customer’s support
- Strong commitment to assisting customers in resolving issues
- Result-oriented, service-minded, self-driven, and flexible
- Strong service orientation with an emphasis on quality and precise task execution
- Team player who understands the importance of collective effort to achieve success
Additionally, we offer next benefits:
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ABOUT MAJOREL
At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.
Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.
Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law. ,
Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so.
Majorel & Teleperformance
You are applying for a job at Majorel, which is now part of Teleperformance. Welcome to a whole new world of opportunities! In the coming months, the best of both organizations will converge to deliver even more agile and resilient digital business services. With nearly 500,000 team members in more than 95 countries, we are stronger together and ready to master the future.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Customer Service, BPO/SSC
English, Danish
