As a Customer Service Associate, you will play a crucial role in providing top-notch support to our clients and customers. You will be responsible for handling customer inquiries and resolving issues through various channels, including calls, emails, and tickets. Additionally, you will have the opportunity to expand your skillset by supporting customers via chat and other emerging channels in the future. The services will be provided in German and English, so fluency in these languages is essential.

Company Overview

Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world. Our diverse team of talented professionals is dedicated to delivering cutting-edge solutions and exceptional customer experiences, driving growth and success for our clients and partners across the globe.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and efficiently.
• Provide support via multiple channels, including calls, emails, and tickets.
• Maintain a high level of professionalism and customer service excellence at all times.
• Collaborate with internal teams to address customer needs and escalate complex issues as necessary.
• Keep accurate records of customer interactions and transactions.
• Stay up-to-date on product and service offerings to effectively assist customers.

Requirements

• Fluent in English and German.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to work effectively in a fast-paced and dynamic environment.
• Prior experience in customer support or a related field is preferred but not required.

Join us and become part of a dynamic team dedicated to shaping the future of payments and financial services. Apply now and embark on a rewarding career journey with us!

ABOUT MAJOREL

Explore Majorel

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law.  ,

Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so. 

Majorel & Teleperformance

You are applying for a job at Majorel, which is now part of Teleperformance. Welcome to a whole new world of opportunities! In the coming months, the best of both organizations will converge to deliver even more agile and resilient digital business services. With nearly 500,000 team members in more than 95 countries, we are stronger together and ready to master the future.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.