THE WORK:

• Customer Service and Disputes: Handle returns and queries from customers via phone or email, ensuring timely resolution within contractual metrics.
• Validation of Contractual Agreements: Verify agreements related to disputes and returns processes, maintaining accuracy and compliance.
• Order and Returns Management in SAP: Efficiently manage orders and returns, optimizing processes for smooth operations.
• Coordination with Internal Teams and Vendors: Collaborate with teams and vendors to improve returns and disputes procedures.
• Embrace Growth Opportunities: Continuously learn, adapt, and seek innovation to enhance skills and contribute to professional development.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Access continuous learning opportunities.
• Work on projects for international clients, expanding your skills set.

HERE’S WHAT YOU’LL NEED:

• Availability to work in a 50/50 hybrid mode in Warsaw office
• Fluent English and French (C1 level)
• Motivation and eagerness to pick up challenges
• Great communication skills
• Knowledge of Microsoft Office package (Excel, Word, PowerPoint)

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

BONUS POINTS IF YOU HAVE:

• Experience in customer service  
• Experience working with SAP