About us and our team
Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place!
Nets is part of the Nexi group. As a group, we come from the merger and integration of Nexi, Nets and Sia; with a presence in more than 25 countries, more than 10,000 employees across Europe and experience on the market for more than 80 years. We provide limitless growth opportunities for our employees.
About your future role
You’ll be part of the Risk & Anti Money Laundering (AML) assessment team in MS Operations in Onboarding & AML.
In short this is what the team does; When merchant starts up a new business, Nets Onboarding team has responsibility to secure a smooth onboarding for merchant. In Onboarding & AML team, we perform this service with high quality and efficiency and customer-driven attitude.
Onboarding & AML handles all stages of the process setting up of a new business for Nets (International card) and Dankort (only DK) in-service track Card Present/CP and Card Not Present/CNP. The team receives the applications, carries out a risk & AML assessment, and enables the customer agreement so that the customer can receive payments. In addition, we are doing control and handling ODD (Ongoing Due Diligence) to prevent Money Laundering and Terrorist Financing Activities. The main purpose is to ensure that Nets are compliant with AML Regulations.
Your key tasks and responsibilities are:
- Service handling customer card applications in a professional, positive, and effective way
- Solving administrative tasks according to offered services and business procedures
- Risk assessment, AML assessment, and ensuring KYC
- Control and handle ODD (Ongoing Due Diligence) and another relevant AML task
- Customer Service and ensure high quality in the solution for all customer segments LAKA, Partner, SME DK/NO customers
- To advise and service customers
- To provide excellent communication and know-how to explain complicated matters.
The services are provided from Monday – Friday (weekend closed).
What makes you the best person for this job?
Your qualifications include:
- Fluent in Danish and English (speaking and writing). Additional language is a plus.
- Experience handling customer applications and administrative tasks in a professional, positive, effective way.
- Experience in communicating and explaining the ‘why’ behind and having the ability to think analytically and detect risks.
- Previous experience with Payment products/card services or KYC/AML/Compliance would be an asset.
As a person we believe you:
- Thrive with solving administrative tasks according to offered services and business procedures.
- Are result-oriented, service-minded, self-driven, and flexible mindset.
- Have a desire to assist customers with getting their agreement in order.
- Are pronounced service-oriented, quality in mind and handle the task first time right.
- You are a team player and understand that it is a team effort to achieve great success.
- Maintain compliance in all actions.
Additionally, we offer next benefits:
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ABOUT MAJOREL
At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.
Our vision is to be our clients’ trusted longterm partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.
Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law. ,
Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so.
Majorel & Teleperformance
You are applying for a job at Majorel, which is now part of Teleperformance. Welcome to a whole new world of opportunities! In the coming months, the best of both organizations will converge to deliver even more agile and resilient digital business services. With nearly 500,000 team members in more than 95 countries, we are stronger together and ready to master the future.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Administration, Customer Service, BPO/SSC
English, Danish
