Your tasks will involve:

✅ Leading, managing, overseeing and supporting a team of Customer Service Agents;

✅ Ensuring the Team fulfills KPI’s set by clients;

✅ Facilitating clear and efficient communications;

✅ Rewarding Agents for best results;

✅ Participating in the recruitment and induction processes

This job is for you if:

🏠 You are able to work stationary in Gdańsk;

🌍 You have fluent command of spoken and written German (C1) and English (B2) (Both);

📋 You can effectively manage a team, offer constructive feedback, oversee processes and growth;

😇 You have excellent manners and high personal standards;

🌞 You are motivated and growth oriented;

💻 You are no stranger to MS Office software;

💡 You think logically, and are good at problem-solving and introducing improvement solutions;

📈 You have at least 12 months of experience with Customer Service positions. Product Specialist, Trainer and/or Mentor experience is a plus as well.

Join us and you will be able to:

📝 Grow and develop, 92% of our Management started their journey in Customer Care;

💪 Receive appealing social bonuses (Multisport card, access to private healthcare);

🤝 Work in a great team with an amazing atmosphere.

What else should you know?

💸 Additional vacation funds or co-financing new glasses is a standard for us, if you are a parent, your children can count on holiday gifts from our company Santa.

🏆 We have internal programs promoting a healthy lifestyle;

📈 We offer access to broadly developed training platforms. Growth of our employees is important to us.

⏰ Do not wait! We are excited to hear from you! ⏰