Operations Manager
with English
Operations Manager with English
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust andamp; Safety community, provides valuable skills to promote individual and collective well-being.
As Trust & Safety Operations Manager you will lead a high-performing team to develop and implement robust Trust & Safety strategies, ensuring compliance with industry regulations and maintaining the highest ethical standards.
Key Responsibilities:
- Strategic Leadership: Develop and execute a comprehensive Trust andamp; Safety strategy aligned with business objectives. Conduct risk assessments, identify potential threats, and implement proactive measures to mitigate risks.
- Operational Excellence: Oversee daily Trust andamp; Safety operations, including content moderation, fraud prevention, user safety, and policy enforcement. Optimise operational efficiency through process improvement and technology adoption.
- Team Management: Build, develop, and lead a high-performing Trust andamp; Safety team. Foster a culture of innovation, collaboration, and continuous learning.
- Stakeholder Management: Cultivate strong relationships with internal and external stakeholders, including legal, compliance, product, and law enforcement.
- Crisis Management: Effectively manage and communicate during critical incidents, minimizing impact on the business and user experience.
- Data Analysis and Insights: Leverage data analytics to identify trends, measure performance, and inform decision-making.
What you will need:
- Proven track record in leadership, with a minimum of 5 years of experience in a fast-paced, high-growth environment.
- Deep understanding of online platforms and risk management principles.
- Experience in managing large-scale operations and teams, with a focus on efficiency and scalability.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Excellent communication and interpersonal skills, including the ability to articulate complex issues to both technical and non-technical audiences.
- Proficiency in data analysis tools and platforms.
- Bachelor's degree in a relevant field (e.g., law, computer science, business administration).
- Experience in Trust & Safety area and content moderation would be a great asset.
- Working in standard office hours in hybrid mode (office located in Cracow).
Desired Skills:
- Ability to work within multiple languages and cultural environments.
- Understanding of online advertising policies and brand safety.
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
Project Management, BPO/SSC
English
