Order to Cash Operations Analyst
with Greek (hybrid from Gdansk/Warsaw or fully remotely)
Order to Cash Operations Analyst with Greek (hybrid from Gdansk/Warsaw or fully remotely)
THE WORK:
- Ensure customer satisfaction by managing sales orders, processing customer claims and collecting overdue payments.
- Process sales orders and ensure timely delivery to customers
- Resolve customer queries and claims or complaints in a timely and professional manner
- Collaborate with cross functional teams to ensure customer satisfaction
- Maintain prices and pricing conditions according to rules and procedures
- Process rebate reports and issue credit notes according to customer agreements
- Continuously improve customer experience through effective communication and problem solving skills
- Ensure update and maintenance of country Desktop Procedures, Supporting Documents and Standard Operating Procedures
The work location for this role includes a mix of working remotely and in an Accenture office (50/50 hybrid model).
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
WHAT’S IN IT FOR YOU?
- Work on projects for international clients, expanding your design skill set. Gain insights and feedback from a diverse team.
- Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
- Engage in creative projects that foster your development. Access continuous learning through workshops and skill-building initiatives.
HERE’S WHAT YOU’LL NEED:
- Fluent Greek and English (min C1)
- Solid customer service experience, preferably in the health sector (min. 1 year)
- Strong customer orientation
- Good communication and interpersonal skills
- Structured person with the ability to prioritize and analytical skills
- Ability to work in a team.
- Knowledge of the SAP SD module.
- Advanced knowledge of the MS Office package
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess all necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
Analytics & Reporting, Customer Service, BPO/SSC
Greek, English
