Our Krakow team is focused on digital marketing advertising, working on behalf of a world leader in online advertising. Our team works with existing customers to optimize their advertising campaigns. We use our sales skills and product knowledge to support the advertisers reach their goals in a way that is trustworthy, transparent, and adds value.
Team Lead, Sales Service Delivery - German Speaking
Bringing smiles is what we do at TTEC… for you and the customer. As a Sales Service Delivery Team Lead - German Speaking working in our Warsaw, Poland site, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What you’ll do as a Leader:
- Lead a sales team through coaching, mentoring & motivating, using proven sales and leadership skills.
- Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
- Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
- Drive the highest level of performance from the Sales teams and at the same time role model & instill TTEC and client values.
- Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
- Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
- Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
- Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement.
What you need to succeed:
- Demonstrated success in previous experiences with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
- Showcase a proven track record in motivating and leading a team to build skills on new digital media solutions
- Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
- Advanced knowledge of Sales Operations, Technology used in Digital sales
- Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
- Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Apply Today
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TTEC, visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TTEC, visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
Sales
English, German
