Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Italian-English speaking Credit Risk Analyst working remote in Poland, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers, consulting on credit issues and financial reporting with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Monitor customer accounts including timely payments, correct cash application, account reconciliation, and match-ups
• Research and respond to all customer inquiries including questions regarding credit holds, credit line availability, collection/past due issues and account reconciliation
• Analyze financial data and credit reports to evaluate the creditworthiness of potential and existing customers, and define appropriate credit limits
• Establish credit limits and payment terms for customers based on their creditworthiness and payment history

What You Bring to the Role

• 6 months experience in customer service, back office administration, or collections
• Bilingual in both Italian and English
• Strong analytical skills, responsiveness, and results orientations
• Attention to detail
• Exceptional work ethic
• Quiet workspace in your home free of all distractions and reliable high speed internet connection

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Competitive base wage starting plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/? manual for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.