Requirements

• communicative English (minimum B2),
• proficiency in Czech at a fluent level (C1) - mandatory,
• proficiency in one of the following languages at a fluent level (C1): German, Bulgarian, or Croatian - mandatory,
• enthusiastic and communicative approach,
• willingness to embrace new challenges and opportunities,
• strong teamwork skills with a focus on internal and external customers.

Responsibilities

• handle and respond to business inquiries and incoming calls efficiently,
• address customer questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, and terms and conditions using available resources,
• process customer requests and ensure data accuracy by updating our database regularly,
• keep detailed records of all customer interactions in our ticketing system,
• support the deployment and adoption of new IT solutions within the team,
• develop and propose innovative ideas aimed at enhancing customer satisfaction and experience,
• collaborate with and support team members to help them build their skills and capabilities,
• engage in cross-departmental projects, contributing beyond the scope of regular duties.

We offer

• hybrid work model,
• flexible working hours,
• private medical care,
• myBenefit Cafeteria Platform,
• group life insurance,
• employee discount,
• annual bonus,
• additional day off for your birthday,
• two extra days off per year,
• professional development,
• possibility of growth,
• international team environment,
• relocation package,
• company events and initiatives,
• family atmosphere,
• attractive office location.