Your responsibilities will involve:

✅ Training new and present employees;

✅ Implementation of customer service agent training programs;

✅ Working with unique, project-specific materials about both process and product;

✅ Monitoring performance and coaching agents to help them achieve their full potential.

What we expect from you:

🌍 Language: Have an amazing command of English (C1 or Native);

💼 Experience: Previous experience in a Couch/Trainer role is a must;

🔍 Skills: Strong grasp of soft skills and teaching techniques;

🌞 Personality: Motivated, enthusiastic, and eager to contribute.

What we offer:

💸 Performance Bonuses: Up to 5% of your salary based on KPI achievements.

💸 Benefit Package: (co-funding for glasses and vacations, employee referral programs, and vouchers for various occasions such as Christmas and Children's Day)

💊 Private Health Insurance with Medicover for employees.

🏆 Multisport Card and internal Everbetter program promoting a healthy lifestyle.

📈 Career Development: Opportunities for training and collaboration across international locations.

💙 Mental Health Support: Access to professional psychological assistance, stress management workshops, and educational materials. Take care of your mental well-being with our support!

Work Conditions:

📜 Type of Employment: Employment contract;

🏢 Work in Our Modern Office: Located in Warsaw's Mokotów;

🕒 Work Hours: Full-time, 5 days a week from Monday to Friday;

⏰Shift Hours: 8-hour shifts from 8:00 AM to 6:00 PM.

⏰ Do not wait! We are excited to hear from you! ⏰