The role is related to industry of Digital Marketing. As a Customer Support Agent, you will be responsible for providing top-notch support to our Clients, ensuring their advertising campaigns run smoothly and effectively. You will handle a wide range of queries related to ads serving, performance, policy compliance, analytics reporting, billing issues.

• Engage with Clients through various channels (email and telephone 50/50) to assist them with any inquiries related to their Digital Ads Accounts.
• Identify, analyze, and resolve technical issues and challenges that Clients may encounter while running their digital ad campaigns.
• Educate Clients on advertising policies and guidelines, ensuring their ads meet the required standards and comply with the platformand#39;s policies.
• Address any policy-related concerns and provide guidance to Clients on making the necessary adjustments to their ads.
• Provide guidance on interpreting data, identifying trends, and making data-driven decisions to optimize their advertising strategies.
• Assist Clients in managing and updating their profile information on the digital advertising platforms.
• Stay up-to-date with industry trends, advertising platform updates, and best practices to enhance your knowledge and improve support capabilities.
• Prioritize customer satisfaction and maintain a positive client experience throughout interactions.

Flexible: The project offers hybrid mode of employment, 50/50 meaning 2-3 days requested to work from the office weekly.

With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

What's in it for you:

• Fluency in Italian language (min. C1 level required) and proficiency in English (min. B2 level required).
• Full time availability to work, 8 hours daily from Monday to Friday.
• Passion for providing exceptional customer service and genuine desire to help Clients succeed in their advertising efforts.
• Strong problem-solving skills and the ability to think analytically when troubleshooting technical issues.
• Detail-oriented and well-organized.

Bonus points if you have:

• Bachelor's degree in a relevant field or prior professional customer service related experience.
• Familiarity with various digital advertising platforms such as Google Ads, Facebook Ads, Bing Ads, etc.
• Experience in data analysis and reporting tools to assist with analytics-related queries.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they donand#39;t meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.