THE WORK:

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Professional Development - Gain experience in consumer service, problem-solving, and handling inquiries in Dutch and English, enhancing your communication and investigative skills.
• Dynamic Work Environment - Work with a variety of cases through phone and email interactions, providing impactful solutions and ensuring customer satisfaction.
• Skill Enhancement and Growth - Access continuous training and development opportunities to stay updated on tools, systems, and processes, empowering you to excel in your role.

HERE’S WHAT YOU’LL NEED:

• Communication Skills - Strong verbal and written communication skills with a B2 proficiency in Dutch and English, ensuring clear and professional interactions with consumers.
• Problem-Solving Abilities - Solid problem-solving and analytical skills, capable of inductive thinking and applying lessons learned from past situations to resolve current issues.
• Professionalism and Attitude - A positive, empathetic, and professional attitude toward consumers at all times, maintaining composure under pressure.
• Quality and Standards Compliance - Ability to meet client quality standards through regular audits and feedback, demonstrating a commitment to consistent, high-quality service.
• Nice to have: Customer Service Experience - in a customer service voice role, with the ability to handle stressed consumers calmly and empathetically.