Junior Customer Service Specialist
with German (Warsaw)
Junior Customer Service Specialist with German (Warsaw)
THE WORK
As Customer Service Representative, you'll use your advanced Customer Experience Management skills to provide excellent customer service. Your day-to-day activities involve answering customer inquiries, resolving issues, and ensuring customer satisfaction.
- Answer customer inquiries and provide information about products and services
- Provide professional customer service in German and English
- Manage returns from the Customers
- Resolve customer issues and complaints in a timely and effective manner
- Coordinate resolution of shipping incidents
- Actively look for potential process improvements
- Ensure customer satisfaction by providing exceptional service
- Collaborate with team members to improve customer service processes
- Maintain accurate records of customer interactions and transactions
HERE’S WHAT YOU’LL NEED
- Fluent German and English, B2 level required (both written and spoken)
- Strong communication and interpersonal skills essential for contacting clients email and phone
- Basic MS Office Excel knowledge
- Strong attention to detail and analytical skills
- Effective time management and task prioritization skills
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they donand#39;t meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
WHAT WE BELIEVE
All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
