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beign your career journey with accenture

Accenture
Junior Customer Service Specialist with German (Warsaw)
Accenture
location iconLocations: Warszawa
level iconLevel: specialist
time iconWorking hours: Full time
Work model: Hybrid

Junior Customer Service Specialist

with German (Warsaw)

Junior Customer Service Specialist with German (Warsaw)

THE WORK

As Customer Service Representative, you'll use your advanced Customer Experience Management skills to provide excellent customer service. Your day-to-day activities involve answering customer inquiries, resolving issues, and ensuring customer satisfaction.

  • Answer customer inquiries and provide information about products and services
  • Provide professional customer service in German and English
  • Manage returns from the Customers
  • Resolve customer issues and complaints in a timely and effective manner
  • Coordinate resolution of shipping incidents
  • Actively look for potential process improvements
  • Ensure customer satisfaction by providing exceptional service
  • Collaborate with team members to improve customer service processes
  • Maintain accurate records of customer interactions and transactions

HERE’S WHAT YOU’LL NEED

  • Fluent German and English, B2 level required (both written and spoken)
  • Strong communication and interpersonal skills essential for contacting clients email and phone
  • Basic MS Office Excel knowledge
  • Strong attention to detail and analytical skills
  • Effective time management and task prioritization skills

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they donand#39;t meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE BELIEVE

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Details

  • iconCustomer Service, BPO/SSC
  • iconEnglish, German
  • iconWarszawa, mazowieckie

Company profile

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selected offers

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