Incident Management Junior Analyst
with German
Incident Management Junior Analyst with German
THE WORK:
- Analyze and Resolve Technical Issues – Conduct root cause analysis on customer issues within the IoT domain, utilizing diagnostic tools and technical expertise to ensure effective resolution.
- Provide High-Quality Customer Support – Address and resolve customer complaints promptly, delivering top-tier service while adhering to agreed timelines and quality standards.
- Collaborate with Stakeholders – Facilitate communication with interface partners, managing complex technical discussions until full resolution is achieved.
- Enhance Knowledge Management – Update and maintain the client knowledge base with accurate solutions, troubleshooting guides, and process improvements.
- Identify Trends and Drive Improvements – Detect recurring error patterns and contribute to optimizing processes, enhancing system reliability, and improving overall support efficiency.
WHAT’S IN IT FOR YOU?
- Develop Cutting-Edge Technical Expertise – Gain hands-on experience in the IoT domain, working with emerging technologies and problem-solving complex technical challenges.
- Career Growth andamp; Learning Opportunities – Expand your knowledge through continuous learning, training, and collaboration with industry experts.
- Impact-Driven Work Environment – Play a crucial role in improving system performance, customer satisfaction, and operational efficiency while being recognized for your contributions.
The work location for this role includes a mix of working remotely and in an Accenture office in Warsaw (50/50 hybrid model).
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
HERE’S WHAT YOU’LL NEED:
- Adaptability and Multitasking – Proven ability to quickly learn new skills, manage multiple tasks efficiently, and confidently navigate dynamic work environments.
- Data and Reporting Expertise – Experience in report generation, data sorting, and analysis, with proficiency in tools like Tableau being a plus.
- Technical andSystem Knowledge – Hands-on experience with ticketing systems (Salesforce preferred), strong technical aptitude, and familiarity with log data analysis, JSON, and XML.
- Language and Communication Skills – Fluency in English (C1) and German (B2), excellent communication and presentation skills, and a proactive approach to problem-solving.
- Time Management and Assertiveness – Ability to prioritize tasks effectively, manage time efficiently, and confidently engage with stakeholders to drive resolutions.
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
Analytics & Reporting
English, German
