About us and our team:
Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place!
Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.
About your future role:
Are you passionate about fraud detection and ensuring smooth operational processes? We are looking for a proactive and communicative Fraud Monitoring Consultant to join our Fraud Operations team.
In this role, you will focus on monitoring fraud alerts, optimizing daily operations, and collaborating with internal teams to ensure the highest level of efficiency and fraud mitigation. If you have strong analytical skills, a customer-focused approach, and the ability to work independently, this is an exciting opportunity to make an impact in the field of fraud monitoring.
Your Responsibilities:
- Closely aligned with the rest of Monitoring team to optimize deliveries and time for all priorities
- Keeps updated on Fraud and False positive trends and use insights in alert handling
- Optimize Average Handling Time (AHT) on alerts to have best possible ration between
Misjudgments and False positives - Ensures handling of inquiries in SPOC setup
- Owning the Robotics Responsible Person role
- Communicates all relevant information to the team and stakeholders via Teams setup
- Escalates operational matters when needed
- Assists on Consumer Protection Services (CPS) updates and tasks
- Handles customer escalation issues when needed through deactivation of specific rules or ensuring action on mitigating fraud
- Uses Power BI dashboard to the extent needed to optimize alert monitoring and potential input for rules and CPS
- Handling 2nd line of support on phone line
Your skills:
- Solid understanding of fraud trends, false positives, and their impact
- Fluency in English. Proficiency in German, Norwegian, Danish and Finnish is a plus
- Ability to work different shifts (24/7)
- Relevant education and experience are seen as benefit
Additionally:
- Comfortable on receiving and providing feedback
- Great communicative skills – used to align internally in the team and to communicate with customers
- Challenges as-is and continuously speak up when seeing improvement areas and learnings
- Capable of managing tasks independently, maintaining structure, and prioritizing effectively.
- Growth Mindset in terms of personal and team development
- Proactive approach towards potential changes to come and a strong reactive, constructive attitude towards changes to as-is
We will offer you:
- An opportunity in a valued fin-tech company in an interesting and always expanding market
- Appropriate training and support with high-quality standards
- Competitive salary
- Employment Contract
- Medical, life, accident & critical illness
- Sports benefits
- Entertainment events for employees
- Trainings and courses
- Awesome colleagues and great team spirit with a positive and professional mindset
- Opportunity for interesting career and growth path internally
ABOUT MAJOREL
At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.
Our vision is to be our clients’ trusted longterm partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.
Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law. ,
Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so.
Majorel & Teleperformance
You are applying for a job at Majorel, which is now part of Teleperformance. Welcome to a whole new world of opportunities! In the coming months, the best of both organizations will converge to deliver even more agile and resilient digital business services. With nearly 500,000 team members in more than 95 countries, we are stronger together and ready to master the future.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Analytics & Reporting, BPO/SSC
English
