Junior Customer Support Representative
with German
Junior Customer Support Representative with German
What will You do?
- Provide resolution to the Customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders.
- Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems.
- Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Maintain customer records by updating account information.
- Understand the reason for Chat Bot inability to provide the resolution and update the potential solution/changes required in a clear and concise manner so as to make the Bot more intelligent, wherein the data can be utilized by the Analytical team to incorporate changes within the AI Design
- Work in a dynamic and innovative environment by contributing towards ideation for the project.
What do we expect?
- English and German min. at B2 level
- Strong communication skills (written and oral)
- Analytical and problem solving skills
- Strong customer focus (experience in Customer Service, Sales, Customer Retention would be an asset)
- Microsoft Office package knowledge
- Functional knowledge of using CRM solution is nice to have
- Flexibility to work between 8am-6pm (exact schedule to be discussed with supervisor) in hybrid mode
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace