What will You do?

• Provide resolution to the Customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders.
• Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems.
• Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports.
• Maintain customer records by updating account information.
• Understand the reason for Chat Bot inability to provide the resolution and update the potential solution/changes required in a clear and concise manner so as to make the Bot more intelligent, wherein the data can be utilized by the Analytical team to incorporate changes within the AI Design
• Work in a dynamic and innovative environment by contributing towards ideation for the project.

What do we expect?

• English and German min. at B2 level
• Strong communication skills (written and oral)
• Analytical and problem solving skills
• Strong customer focus (experience in Customer Service, Sales, Customer Retention would be an asset)
• Microsoft Office package knowledge
• Functional knowledge of using CRM solution is nice to have
• Flexibility to work between 8am-6pm (exact schedule to be discussed with supervisor) in hybrid mode