Customer Success Management Senior Analyst
with Polish or Serbian or Slovenian
Customer Success Management Senior Analyst with Polish or Serbian or Slovenian
Key Essentials:
- Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities
- Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation
- Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed
- Act as the dedicated subject matter expert, demonstrate knowledge of product portfolio for client utilization
- Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts
- Engage with existing medium to large customers in onboarding or steady state, or transformational phases
- Work with end-users, operational, business, and financial decision makers
Basic Qualifications:
- Minimum of 4 years’ experience in sales or account management
- 5 years’ experience in sales or account management
- Language(s) Required: English and Polish or Serbian or Slovenian - minimum level C1 required.
Preferred Qualifications:
- Bachelor’s degree
- Utilisation of interpersonal skills to communicate and foster positive business relationships
- Deep understanding of customers’ concerns and the ability to troubleshoot as needed
- Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
Analytics & Reporting, Customer Service, BPO/SSC
English, Polish, Serbian, Slovenian
