Expect more. Connect more. Be more at Diebold Nixdorf. Our teams are automating, digitising and transforming the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us and connect people to commerce in this important and rewarding role.
Job overview:
Ensures consistency and continuous improvement of repair quality levels through continual review, feedback and repair technician training, coaching and development. Acts as the interface between global repair functions and the local repair operation to implement, maintain and enhance repair and test procedures.
Location: Nadarzyn, mazowieckie
Responsibilities
- Identifies repair quality issues and develops resolution recommendations.
- Provides actionable data to stakeholder groups, such as training or process improvement.
- Performs random / regular quality assessments on repair quality.
- Provides feedback internally, to DN repair technicians and operations stakeholders on policy adherence, deviations and issues.
- Participates in repair trainings globally (held in English language).
- Prepares repair training / documentation materials for the repair technicians in Poland.
- Provides training to repair technicians in Poland.
- Implements test routines and processes based on global guidelines.
- Monitors test equipment and ensures that they are in good working order.
- Communicates with global repair functions to implement changes or resolve technical problems.
- Builds working relationships with functional stakeholders internally and externally.
Qualifications
- Diploma or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Quality.
- Good business English skills (Written and spoken).
ABOUT US
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here -https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Analytics & Reporting, Customer Service
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