• Manage activities related to the processing of orders to ensure their correct fulfillment in compliance with company procedures and defined service levels.
• Analyze and support the resolution of problems related to order processing by interfacing with various local and regional functions (e.g., Supply Chain, Tender Office, Business, GBS).
• Ensure adequate assistance to customers and the business through effective and timely management of requests.
• Supervise the order shipping process, providing appropriate instructions to the warehouses regarding material preparation and dispatch methods, and monitoring compliance with delivery times and conditions agreed with the customer.
• Verify and resolve customer complaints by interacting with client functions, customers, the warehouse, and couriers.
• Ensure the correct issuance of credit notes, debit notes, and returns in accordance with company procedures.
• Ensure the timely and correct management of equipment and rental fee invoices related to the Radiology business unit.

Here's what you will need:

• Fluent Spanish and English (min C1)
• Solid customer service experience, preferably in the health sector (min 1 year)
• Strong customer orientation
• Good communication and interpersonal skills
• Ability to prioritize and analytical skills
• Ability to work in a team
• Knowledge of SAP would be an asset
• Confident knowledge of the MS Office package