Requirements:

• German level B2/C1,
• English level B1/B2,
• at least 1 year of experience in Collection area,
• experience in accounting background and expertise,
• strong customer focus,
• business knowledge,
• written and verbal communication skills,
• experience in a multi-national environment,
• prefer candidates with a Bachelor's or Master's degree.

Responsibilities:

• handling customer accounts on a daily basis, including contacting them via email and phone,
• managing disputes by logging them, coordinating resolutions, and clarifying any issues with clients and relevant departments,
• performing cash collection activities, such as simple clearings, nettings, and supporting the banking team,
• collaborating with the Local Finance and Sales departments,
• maintaining customer relationships,
• conducting account reconciliations, reviewing old items, and performing netting,
• preparing monthly and weekly reports,
• coordinating cheque and refund processes,
• reducing unapplied and unallocated cash levels by contacting customers for remittance advice,
• identifying areas for process improvement.

We offer:

• medical care with Enelmed,
• multisport card,
• employer-paid group insurance,
• flexible working hours,
• lunch break included in working hours,
• language learning during work hours,
• two additional days off (December 24th and 31st),
• specialist courses and training,
• friendly atmosphere,
• myBenefit platform,
• hybrid work model (2 days in the office).