Requirements

• min. 2 years of experience in a similar role,
• good knowledge of SAP and High Radius would be an asset,
• experience in a SSC/BPO will be an asset,
• fluent in English (at least B2) and Dutch (at least B2),
• experience in the migration process will be an asset,
• demonstrated ability to work independently and under time pressure,
• positive and can-do attitude,
• ability to work in a fast paced, ever changing environment.
  

Responsibilities

• Ensure prompt and accurate payment allocation against customer invoices,
• collect and verify remittances for proper documentation,
• manage the matching of customer payments to reconcile transactions and efficiently clear customer accounts,
• address exception handling for unapplied payments to ensure accurate and timely resolution,
• analyze and record deductions,
• analyze and monitor Cash Application KPIs and contribute to Invoice to Cash (I2C) performance review.
• identify improvement opportunities for the cash application and claim documentation process,
• contribute to cash application related tools and projects, including digitalization initiatives (e.g., Highradius),
• execute timely dunning activities, contact customers to resolve outstanding payments, and escalate issues as needed,
• analyze aging reports to prioritize collection efforts, monitor accounts, and ensure efficient cash collection,
• build and maintain positive customer relationships, address payment issues, and negotiate payment plans,
• assess customer solvency, adjust credit limits, check credit availability, and manage blocked orders,
• work with the Invoice to Cash (I2C) team and other departments to streamline processes and enhance cash collection,
• perform reconciliation and closing tasks related to cash collection and maintain accurate records.

We offer

• competitive employment terms based on an employment contract with an international, prestigious company,
• work in a professional environment with a well-developed feedback culture,
• flexible work model in a hybrid system (2 days a week working from the office in Warsaw),
• workation - the ability to combine work with leisure - for 30 days a year, you can work from virtually any location in Europe,
• access to a benefits platform offering discounts on company products and vouchers for cultural and sports events,
• subsidy for Luxmed / Medicover - after all, we prioritize health,
• subsidy for a Multisport card,
• life insurance and Employee Capital Plans (PPK).