Customer Success Management Analyst is a Customer Partner facing role able to drive sales opportunities based on a 300-level knowledge of a Microsoft solution areas Modern Workplace, Data and BI, Apps and Infra, Business Applications.

Responsibilities:

• Secure new customer wins for Microsoft Cloud Maximize up sell and cross sell opportunities collaborating with Sales Agent
• Present Microsoft s Cloud value propositions and differentiation that align to customerand#39;s business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions
• Provide technical product overview and insights pertinent to customer need and usage scenarios
• Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud
• Position competitive offerings and solutions in the context of customer needs and experiences
• Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought
• Demonstrate aspects of the technical and business solution to customers over Teams Skype for Business Execute quick technical feasibility assessments and proposal developments for the customers identified solutions
• Develop a Level 300 knowledge of Microsoft s Cloud offerings and leverage all training resources
• Act as the key technical contact for the SMB Vendor Tele team with potential customers
• Conduct group and one on one trainings

Qualifications:

• ~3 years of experience in technical sales, consulting, or customer success roles
• 1 year of experience working with Azure AI services, tools, and frameworks, such as Cognitive Services, Machine Learning, Bot Framework, and Azure Databricks
• AZ 305 and or AI 900 certified
• Fluent English, Fluent Serbian/Croatia