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beign your career journey with accenture

Accenture
Customer Success Mgmt Analyst with Croatian and Serbian
Accenture
location iconLocations: Warszawa, Kraków
level iconLevel: specialist
time iconWorking hours: Full time
Work model: Hybrid

Customer Success Mgmt Analyst

with Croatian and Serbian

Customer Success Mgmt Analyst with Croatian and Serbian

Customer Success Management Analyst is a Customer Partner facing role able to drive sales opportunities based on a 300-level knowledge of a Microsoft solution areas Modern Workplace, Data and BI, Apps and Infra, Business Applications.

Responsibilities:

  • Secure new customer wins for Microsoft Cloud Maximize up sell and cross sell opportunities collaborating with Sales Agent
  • Present Microsoft s Cloud value propositions and differentiation that align to customerand#39;s business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions
  • Provide technical product overview and insights pertinent to customer need and usage scenarios
  • Increase technical acumen delivering innovative ideas to accelerate customer success in the cloud
  • Position competitive offerings and solutions in the context of customer needs and experiences
  • Audit and confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought
  • Demonstrate aspects of the technical and business solution to customers over Teams Skype for Business Execute quick technical feasibility assessments and proposal developments for the customers identified solutions
  • Develop a Level 300 knowledge of Microsoft s Cloud offerings and leverage all training resources
  • Act as the key technical contact for the SMB Vendor Tele team with potential customers
  • Conduct group and one on one trainings

Qualifications:

  • ~3 years of experience in technical sales, consulting, or customer success roles
  • 1 year of experience working with Azure AI services, tools, and frameworks, such as Cognitive Services, Machine Learning, Bot Framework, and Azure Databricks
  • AZ 305 and or AI 900 certified
  • Fluent English, Fluent Serbian/Croatia
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

This job is no longer available

Recruitment process for this position has ended.

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  • iconAnalytics & Reporting, Customer Service, BPO/SSC
  • iconSerbian, Croatian, English
  • iconWarszawa, Kraków, mazowieckie, małopolskie

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