When everything’s connected, how we connect is everything… and we’d like to connect with you too! We are looking for you to help us deliver an exceptional candidate experience as Director – Talent Acquisition EMEA – Delivering large scale Multilingual hiring across our locations in Greece, Poland, Bulgaria, UK, Egypt, South Africa and Rwanda.

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

As Director for Talent Acquisition, You’ll Enjoy

New challenges every day as you build relationship with teammates and company leaders both in EMEA and across the globe, clients and our talent pool.
Values-based culture where we strive for the following: lead every day; do the right thing; read for amazing; seek first to understand; act as one; and live life passionately.
Work-life full of purpose, passion and career potential

What you’ll be doing

Do you have a passion for building talent acquisition as an integral part of the business? In this role, you will lead the volume and management TA hiring teams supporting hiring needs of the EMEA contact centers across the EMEA regions. This includes strategically meeting business goals, proactively identifying talent management initiatives in the team to enhance the bottom-line results, improve employee-related gross margins, and driving process improvement.

What you’ll need to be successful

• Understand all key business initiatives and goals for each supported business unit.
• Develop a “Trusted Advisor” relationship with key leaders at multiple levels within the company.
• Deliver talent acquisition solutions to challenges affecting the success of the business.
• Manage/support a team of Talent Acquisition leaders and specialists to deliver an outstanding candidate experience.
• Monitor and report on progress toward each goal and project.
• Act as the ultimate point of contact for all escalated (difficult) TA issues.
• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.
• Effectively partner with and leverage corporate support teams including talent acquisition marketing, talent acquisition shared services, learning and development, operations, quality assurance, and client business partner teams to drive business success.

Why You? What You Bring

• Experience managing a large TA team supporting high-volume multilingual recruiting activities ideally in a BPO environment.
• Specific experience of managing TA teams that are recruiting within key EMEA geos including UK, Greece, Poland, Egypt, South Africa, Bulgaria, Rwanda
• Strong knowledge in multiple TA/HC disciplines (marketing, talent assessment, compensation, recruiting, employee relationship, legal, etc.)
• Working knowledge of HR systems, compensation strategies, technology, and statistical techniques
• Ability to influence leaders and team members of differing viewpoints to create positive outcomes.
• Proven ability to build relationships of trust with Vice President and Director level leaders.
• Metrics driven mindset.
• Knowledge of contact center business
• Ability to manage multiple, complex, on-going projects.
• Process improvement certification (white belt or above), preferred.
• Bachelor’s degree required; master’s degree in HR or business preferred.

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• A remote based role in either the UK, Bulgaria, Greece or Egypt.
• Career-growth and lots of learning opportunities for aspiring minds
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.