Requirements

• solid understanding of ES and HR policies and processes​,
• proficiency with Employee Services (ES) systems​,
• proficiency in English and French (C1),​
• service-oriented mindset ​,
• demonstrated ability to partner with business units and collaborate with different teams,​
• strong interpersonal skills with the ability to communicate clearly and effectively,​
• CI skills, including proses documentation,
• capable of managing multiple tasks simultaneously while maintaining high accuracy and attention to detail.

Responsibilities

• serve as the initial contact for all employee services and HR-related questions,
• navigate the ticketing system effectively to liaise with HR Administration, Payroll, HR Business Partners, Talent Acquisition, Talent Management, Learning, and other departments,
• co-create and maintain a comprehensive knowledge base to equip employees with resources for frequent questions,
• promote self-service tools to streamline employee service and HR experiences,
• resolve Tier 1 tickets promptly, ensuring accurate processing of employee data and queries,
• document all interactions and ensure follow-through on escalated cases until resolution,
• develop and maintain trusted relationships with employees and managers,
• deliver services with a high level of professionalism and empathy to build trust and credibility,
• facilitate collaboration among teams to improve service delivery and reduce response times,
• work with various departments to enhance overall efficiency and service quality,
• conduct training sessions for new hires and managers on ES tools and processes,
• support ongoing learning and development to improve team capability and service quality,
• embrace and promote a culture of continuous improvement,
• identify opportunities for process enhancements and best practices to optimize service delivery.

We offer

• hybrid work model (2 days a week in the office in Warsaw),
• flexible working hours,
• private medical care, sport card, life insurance, annual bonus and other additional benefits,
• an international and friendly work environment in a fast-growing SSC.