Requirements

• 5+ year of experience in Customer Care area or Service Delivery Management or Key Account Management,
• good understanding of Managed Services Service Levels and contracts,
• excellent communication and interpersonal skills with the ability to develop and maintain relationships across various levels with internal and external stakeholders,
• strong people management skills,
• degree in business or related field,
• fluency in English (at least B2 level) and German (preferred B2+/C1).

Responsibilities

• manage an team and provide substantive support,
• activities related to people management: recruiting new talents, setting individual and team goals, providing feedback, conducting employee evaluations ensuring further development of employees,
• providing guidance to direct reports, typically comprising first-line managers and supervisors, delegating authority as required,
• being responsible for relationships with key users, reporting results, reviewing expenses and proposing new solutions,
• act as a client and service consultant in developing service descriptions and supporting marketing activities,
• liaise with the CEO on a regular basis for reporting, updates and mutual information sharing,
• managing the efficiency and effectiveness of departments by creating and maintaining balanced employment level within the teams and striving for diversity and inclusion,
• leading and contributing to development of innovative methods and tools that increase the impact of service offerings and coming up with innovative solutions,
• refining all aspects of communications—from web presence to external relations with the goal of creating a stronger brand.

We offer

• hybrid work (2-3 days in the office),
• stable employment with flexible form of contract (contract of employment or B2B),
• office at the Warsaw city center – we work in one of the best locations in Poland,
• private medical care, Multisport Card, Employee referral program,
• possibility to grow in internation structures.