Requirements

• solid understanding of ES and HR policies and processes​,
• proficiency with Employee Services (ES) systems​,
• proficiency in English and Dutch (C1),
• service-oriented mindset,​
• demonstrated ability to partner with business units and collaborate with different teams,​
• strong interpersonal skills with the ability to communicate clearly and effectively​,
• CI skills, including proses documentation,​
• capable of managing multiple tasks simultaneously while maintaining high accuracy and attention to detail.

Responsibilities

• serve as the first point of contact for ES and HR-related queries, expertly navigating a ticketing system to liaise with HR Administration, Payroll, HR Business Partners, Talent Acquisition, Talent Management, Learning,and other transversal departments,
• drive self-service capabilities for Danoners by co-creating a comprehensive knowledge base, aimed at equipping Danoners with the resources to address frequent questions and streamline their ES and HR experiences,
• efficiently resolve Tier 1 tickets, ensuring swift and accurate processing of employee data and queries, documenting all interactions and ensuring follow through on escalated cases,
• develop trusted relationships with employees and managers, delivering services with professionalism and empathy,
• facilitate cross-team collaboration to improve service delivery, reduce response times, and enhance overall efficiency,
• conduct training for new hires and managers on ES tools and processes, thereby improving team capability and service quality,
• embrace and champion continuous improvement by identifying proces enhancements and best practices.

We offer

• competitive employment terms based on an employment contract with an international, prestigious company,
• work in a professional environment with a well-developed feedback culture,
• flexible work model in a hybrid system (2 days a week working from the office in Warsaw),
• workation - the ability to combine work with leisure - for 30 days a year, you can work from virtually any location in Europe,
• access to a benefits platform offering discounts on company products and vouchers for cultural and sports events,
• subsidy for Luxmed / Medicover - after all, we prioritize health,
• subsidy for a Multisport card,
• life insurance and Employee Capital Plans (PPK).