THE WORK:

• Manage collections on a dedicated portfolio, including proactively applying payments, credits, and reconciling accounts.
• Thrive on continuous advancement by conducting credit checks, evaluating credit risk, and assessing customer behavior.
• Collaborate with internal teams to resolve disputes and drive ongoing improvement in debt issues and collections processes.
• Prepare reports and financial documents, ensuring a forward-thinking, growth-driven approach in managing order releases and account setups.
• Committed to constant progress, ensuring data privacy compliance, maintaining account history, and engaging in client interactions.

HEREand'S WHAT YOU WILL NEED:

• Fluent in both Portuguese (C1) and English (min. B2).
• At least 1 year of experience in a Cash Collection role.
• Expertise in managing strategic customer accounts and dispute resolution.
• Experience in order release processes.
• Proficient in Microsoft Excel (intermediate level) and skilled in Microsoft Office and SAP.
• Strong time management abilities and effective collaboration with various stakeholders.
• Resilient under pressure with the ability to handle stress effectively.
• Hybrid work model: 50% from the office in Warsaw, 50% remote.