Order to Bill Analyst
with Spanish (The Agile Team)
Order to Bill Analyst with Spanish (The Agile Team)
THE WORK:
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End-to-End O2C Operations - Independently process O2C transactions accurately and on time, adhering to process documentation and core values.
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Training and Knowledge Sharing - Prepare and conduct trainings and workshops for both internal and client purposes to ensure knowledge consistency.
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Data Management and Reporting - Record, verify, and execute transactions, as well as update, create, and review Service Documentation (SD) to maintain process accuracy.
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Performance Monitoring and Improvement - Monitor, analyze, and propose corrective actions related to KPIs and SLAs to drive continuous improvement.
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Collaboration and Agile Team Support - Work within an agile team to address business needs, support employees during peak times, and adapt to diverse challenges across projects and clients.
The work location for this role includes a mix of working remotely and in an Accenture office (50/50 hybrid model).
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
WHAT’S IN IT FOR YOU?
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Skill Development and Growth - Gain expertise in end-to-end O2C operations, data management, and training delivery, enhancing both technical and leadership skills.
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Dynamic Work Environment - Be part of an Agile Team that adapts to diverse business needs, provides flexibility, and offers exposure to various projects and clients.
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Collaboration and Impact - Work closely with stakeholders, regular employees, and cross-functional teams, contributing to process improvements and achieving key business goals.
HERE’S WHAT YOU’LL NEED:
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Relevant Experience - Minimum 1 year of experience in Order-to-Cash (O2C) processes, preferably in Customer Service roles.
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Language Proficiency - Fluency in English and Spanish at a C1 level, ensuring effective verbal and written communication.
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Communication Skills - Strong interpersonal and communication skills, with the ability to handle diverse customer interactions professionally.
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Team Collaboration - Proven ability to work effectively in a team environment, contributing to group success and maintaining a positive dynamic.
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Attitude and Approach - A proactive and positive mindset, with a strong focus on delivering exceptional service and meeting customer needs.
WHAT WE OFFER?
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4-month employment contract with the possibility of extension for 1 year or an indefinite employment contract.
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Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
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A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
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Employee Assistance Program - legal, financial, and psychological consultations.
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Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
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Paid employee referral program.
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Private medical care (Luxmed or Medicover), life insurance.
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Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
WHAT WE BELIEVE:
All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed.
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
Administration, Customer Service, Procurement, BPO/SSC
English, Spanish
