The role is related to Medical industry. As a Customer Support Agent, you will be responsible for providing top-notch support to our Clients, ensuring their services run smoothly and effectively.

• Engage with Clients through various channels (email and telephone) to assist them with any inquiries related to Serviceandamp;Repair matters;
• Log work orders in the system for technical specialists;
• Prioritize customer satisfaction and maintain a positive client experience throughout interactions.

Flexible: The project offers hybrid mode of employment, 50/50 meaning 2-3 days requested to work from the office weekly.

With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

What will you do:

• Customer Service activities related to service and repair requests from the customers over the phone or via e-mail
• Validation of contractual agreements related to Service and Repair process
• Order management and returns management activities in SAP
• Coordination of service and repair process with internal teams and spare parts vendors
• Ensure resolution of queries within the contractual metrics

What's in it for you:

• Very good English and Spanish min. C1
• Microsoft Office package knowledge Excel, Word, PowerPoint
• Bonus points if you have experience in customer service
• Experience in working with SAP would be an asset

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

What we believe:

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

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