Customer Success Management Senior Analyst
with Greek
Customer Success Management Senior Analyst with Greek
THE WORK:
- Be the first point of contact, creating a strong first impression and building long-term customer relationships.
- Manage the entire sales process from lead to purchase, handling objections and negotiations.
- Engage with small and medium businesses to identify their needs and match them with Microsoft cloud solutions.
- Focus on delivering an exceptional customer experience and building trust.
- Maximize up-sell and cross-sell opportunities in collaboration with Solution Specialists.
- Position Microsoft solutions competitively, tailored to customer needs.
- Clearly communicate the value of Microsoft technologies, both verbally and in writing.
- Qualify and convert leads into sales opportunities using BANT criteria (budget, authority, need, timeline).
- Meet and exceed sales targets: 200 leads, 30 opportunities per month, and 60-90 activities per day
- ft Cloud offerings and leverage all available training resources.
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
HERE’S WHAT YOU’LL NEED:
- Minimum of 1 year of experience with Azure, including technical support or IT sales in 1st or 2nd line roles; Azure Certifications (AZ-103, AZ-104, AZ-305, AZ-500) preferred.
- Proficiency in German and English at C1 level.
- Strong understanding of infrastructure strategy (Hybrid, Public, Private, Converged, Hyper-Converged) and networking (Data Center Architecture, WAN).
- Familiarity with security concepts (IPS, IDS, Access Control List, GPs, Firewalls) and experience with Visual Studio, Azure DevOps, GitHub.
- Experience in application modernization, Azure Kubernetes, .Net Core, and knowledge of databases (MySQL, SQL, Cosmos DB).
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they donand#39;t meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
WHAT WE BELIEVE:
All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
Customer Service, Sales, BPO/SSC
English, Greek
