THE WORK

As a Junior Collections Specialist in the Order To Cash Department you will handle B2B relations with the customers of our client. You will have a chance to develop your expertise in finance area. Your main tasks will be related to: 

• Building and maintaining positive relationships with customers and helping keep them updated on account status, overdue payments, and credit limits
• Billing customers
• Assisting in forecasting overdue payments and learning about customer payment behavior
• Generating and sending missing invoices and account statements, as well as assisting with documentation for write-offs when necessary
• Communicating with customers via phone and email to follow up on overdue invoices.
• Helping with credit-related requests for customers and supporting the resolution of payment issues
• Working closely with internal teams to help solve customer problems and supporting colleagues when needed
• Preparing simple reports on customer account statuses and taking on additional tasks as part of the team
• Helping new team members by sharing knowledge and assisting with their learning process

WHAT'S IN IT FOR YOU

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Access continuous learning opportunities.
• Work on projects for international clients, expanding your skills set.

HERE’S WHAT YOU’LL NEED

• Very good English and German skills (minimum B2 level)
• Interest in developing within the field of finance
• Ability to thrive in a dynamic and fast-paced environment
• Excellent communication and interpersonal skills, both written and spoken due to the daily phone and email communication with customers)
• Ability to work in a hybrid mode (50/50) with the office located on Przyokopowa Street, Warsaw

BONUS POINTS IF YOU HAVE

• Experience in customer service, collections / accounts receivable processes
• Familiarity with Microsoft Office
• Knowledge of SAP or ServiceNow
• A degree in finance or a related field

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.