THE WORK

As a Collections Specialist in the Order To Cash Department you will handle B2B relations with the customers of our client. You will have a chance to develop your expertise in finance area. Your main tasks will be related to: 

• Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits
• Billing customers
• Forecasting overdue payments and offering insights into customer payment behavior
• Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases
• Communicating with customers via phone and email to address overdue invoices
• Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes
• Collaborating with internal teams to resolve customer issues and supporting colleagues when needed
• Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team
• Acting as a point of contact for new joiners, helping with knowledge transfer and learning
• Serving as SMEs to the less experienced team members

What's in it for you:

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed
• Access continuous learning opportunities
• Work on projects for international clients, expanding your skills set

HERE’S WHAT YOU’LL NEED

• Very good English and Czech skills (minimum B2 level)
• Experience in customer service, collections / accounts receivable processes
• Ability to thrive in a dynamic and fast-paced environment
• Proven experience in the field of finance or in customer service
• Ability to work independently and manage more complex cases
• Excellent communication and interpersonal skills, both written and spoken (due to the daily phone and email communication with customers)
• Familiarity with Microsoft Office tools
• Ability to work in a hybrid mode (50/50) with the office located on Przyokopowa Street, Warsaw

BONUS POINTS IF YOU HAVE

• Experience in transition
• Knowledge of SAP or ServiceNow
• A degree in finance or a related field

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.