Requirements

• minimum 1 year of experience in a corporate environment, preferably in a sales, order management or supply chain related role,
• understanding of sales, order management or supply chain management and related processes,
• proficiency in English and French at a B2 level is required,
• experience with ERP systems and proficient in MS Excel,
• knowledge of CRM tools is a plus,
• strong written and verbal communication skills with internal and external stakeholders,
• ability to multitask, prioritize tasks, and manage time effectively,
• strong interpersonal skills and ability to work well in cross-functional teams.

Responsibilities

• build and maintain strong, long-term relationships with clients to ensure satisfaction and loyalty,
• manage the end-to-end order process, including handling inquiries, returns, and transport-related issues,
• oversee inventory levels and ensure accuracy of customer master data,
• respond to client feedback and resolve complaints to improve the customer experience,
• proactively identify and reach out to potential clients via calls and emails to generate new business opportunities,
• collaborate closely with internal and external teams to ensure smooth daily operations and effective communication.

We offer

• stable contract of employment,
• possibility to grow in a global company,
• employee referral bonus program,
• performance bonus - twice a year,
• benefits package (Multisport, life insurance, private medical care, well-being platform),
• flexible working hours,
• hybrid work model (2 days from the office per week).