What will you do:

• Contact stakeholders by phone, email and other tools to ensure timely resolution of all invoice disputes, being pro active to ensure an overdue situation does not occur.
• Technical knowledge of internal operational processes and tools.
• Develop impactfull and maintain professional relationship with internal and external stakeholders.
• Contact stakeholders proactively to ensure all discrepancies are resolved before billing date.
• Meet monthly dispute resolution targets.
• Escalate to management dispute information to a high degree of quality as required in accordance with escalation policy.
• Flexible working hours might be required during client specified key periods month end
• Keep track of all disputes as per given process.
• Working on ad hoc responsibilities provided by TL.
• Monthly Weekly Reporting assessing disputes at risk, current status, forecast, results

Qualifications

• Experience in disputes would be highly appreciated
• Spanish or German proficiency is nice to have
• High attention to details
• Highly developed time management skills
• Diligence in following disputes process
• Good communication skills both verbal and written
• Experience in Collections would be a distinctive advantage
• Analytical mind