• Respond to customer inquiries related to service and repair requests via phone and email.
• Review and validate contractual agreements related to the service and repair process, demonstrating a detail-oriented approach.
• Manage orders and returns activities in SAP.
• Coordinate the service and repair process by collaborating with internal teams and spare parts vendors.
• Driven by challenges, address and resolve customer queries within established contractual metrics.

Flexible

The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU

• Learn how to handle service and repair requests effectively, gain experience in managing orders and returns, and become proficient in using industry-standard software like SAP.
• Develop strong abilities in collaborating with internal teams and external vendors, which will improve your skills in managing complex processes and collaborative problem-solving.
• Gain valuable experience in a dynamic work setting where you'll tackle challenges and improve your customer interaction skills.