Requirements:

• very good understanding of employee services and human resources policies and processes,
• 5 years of experience in a similar position,
• very good knowledge of English and Spanish (min. B2),
• knowledge of the French language would be an advantage,
• high level of attention to detail and accuracy,
• communication skills, excellent organization of work.

Responsibilities:

• act as the initial touchpoint for all ES and HR-related inquiries, providing timely and accurate assistance to employees,
• skillfully navigate ticketing systems to liaise with HR Administration, Payroll, and other relevant departments, ensuring effective communication and resolution of issues,
• co-create a comprehensive knowledge base aimed at addressing common queries, streamlining employee ES and HR experiences, and promoting self-service capabilities,
• efficiently handle Tier 1 tickets, ensuring prompt and precise processing of employee data and inquiries, with a meticulous approach to documentation and resolution follow-through,
• drive cross-team collaboration efforts to enhance service delivery, minimize response times, and boost overall operational efficiency in ES and HR support functions,
• conduct training sessions to onboard new hires and educate managers on ES tools and processes, fostering team competence and elevating service standards,
• proactively identify opportunities for process enhancement, leading initiatives to continuously improve operational workflows and optimize service quality within the organization.

We offer:

• hybrid work model (2 days a week in the office in Warsaw),
• flexible working hours,
• private medical care, sport card, life insurance, annual bonus and other additional benefits,
• an international and friendly work environment in a fast-growing SSC.