THE WORK:

• Ensure customer satisfaction by managing sales orders, processing customer claims and collecting overdue payments.
• Process sales orders and ensure timely delivery to customers
• Resolve customer queries and claims or complaints in a timely and professional manner
• Collaborate with cross functional teams to ensure customer satisfaction
• Collect overdues and resolve financial disputes
• Maintain prices and pricing conditions according to rules and procedures
• Process rebate reports and issue credit notes according to customer agreements
• Continuously improve customer experience through effective communication and problem solving skills
• Ensure update and maintenance of country Desktop Procedures, Supporting Documents and Standard Operating Procedures
• Adhere to SLA and KPI targets

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Work on projects for international clients, expanding your design skill set. Gain insights and feedback from a diverse team.
• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Engage in creative projects that foster your development. Access continuous learning through workshops and skill-building initiatives.

HERE’S WHAT YOU’LL NEED: ​

• Fluent Greek and English (min C1)
• Solid customer service experience, preferably in the health sector (min. 1 year)
• Strong customer orientation
• Good communication and interpersonal skills
• Structured person with the ability to prioritize and analytical skills
• Ability to work in a team.
• Knowledge of the SAP SD module.
• Advanced knowledge of the MS Office package

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they donand#39;t meet all requirements. If you believe you possess all necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.