THE WORK

• Manage collections on a dedicated portfolio, including proactively applying payments, credits, and reconciling accounts.

• Thrive on continuous advancement by conducting credit checks, evaluating credit risk, and assessing customer behavior.

• Collaborate with internal teams to resolve disputes and drive ongoing improvement in debt issues and collections processes.

• Prepare reports and financial documents, ensuring a forward-thinking, growth-driven approach in managing order releases and account setups.

• Committed to constant progress, ensuring data privacy compliance, maintaining account history, and engaging in client interactions.

WHAT"S IN IT FOR YOU

• Gain hands-on experience in collections management, including payment application, credit processing, and account reconciliation.

• Develop expertise in reporting, managing order releases, and account setups while maintaining data privacy compliance.

• Strengthen your problem-solving and process optimization skills, driving improvements in the collections cycle.

HERE’S WHAT YOU WILL NEED

We are open to both Junior and Specialist candidates. Whether you're starting your career or bringing experience, we encourage you to apply!

For the Junior role:

• Fluency in both Portuguese and English (minimum B2 level)

• Basic knowledge of Microsoft Excel

• Good communication and interpersonal skills

For the Specialist role, we are also looking for:

• Around 1 year of experience in a Cash Collection role

• Expertise in managing strategic customer accounts and dispute resolution

• Experience with order release processes

• SAP experience is preferred

• Strong time management skills and ability to collaborate effectively with various stakeholders